Frequently Asked Questions

We service a wide range of hospital and clinical equipment, including patient monitors, infusion pumps, defibrillators, ventilators, ultrasound machines, and diagnostic imaging equipment

Yes — we support most major manufacturers and can source parts or provide equivalent solutions where needed.

We offer both preventative maintenance (PM) to reduce breakdowns and corrective maintenance for repairs and faults. Most clients use scheduled maintenance plans.

It depends on the device and regulatory requirements, but typically: High-risk devices: every 6–12 months. Imaging equipment: annually or per manufacturer guidelines.

Yes. We follow local healthcare regulations (e.g., Health Canada, TGA in Australia), manufacturer specifications, and industry standards for calibration and testing.

Yes — all serviced equipment includes calibration reports, compliance certificates, and maintenance logs.

We perform electrical safety testing, functional verification, alarm testing, and accuracy calibration.

Routine servicing is scheduled in advance. Emergency repairs are typically same-day or next-day, depending on location and urgency.

Yes — we provide priority support for critical equipment failures.

Yes — most servicing is performed on-site to minimize downtime and disruption to your operations.

Costs depend on equipment type, number of devices, and service frequency. We offer pay-per-service and annual maintenance contracts to suit your needs.

Yes — contracts include scheduled maintenance, priority support, and discounted repair rates.

Absolutely — it reduces downtime, extends equipment life, ensures compliance, and prevents costly failures.

Yes — including calibration, image quality testing, and safety checks for all major imaging modalities.

Where applicable, yes — especially for monitoring systems and diagnostic equipment.